Water Damage Services
Fire Damage Services
Storm Damage ServicesWhat to Expect During Your Restoration Project
Navigating the construction restoration process can feel overwhelming, but BuildBak® simplifies the journey from start to finish. Our streamlined construction restoration services combine expert inspection, detailed planning, and professional reconstruction services to get your property back to normal as quickly as possible without sacrificing quality. With a focus on clear communication and efficiency, we ensure every restoration project is completed with precision and care.
Find out how our proven, step-by-step process works below!
1. The Damage is Inspected & Assessed
When you call BuildBak, the first step in the construction restoration process is a thorough site inspection. A BuildBak Project Manager gathers all the necessary information to develop your reconstruction plan. We assess whether any make-safe, temporary repairs, or stabilization is required. Our team takes precise measurements, evaluates building material quality and quantities, identifies building code upgrade requirements, and anticipates potential challenges to minimize delays.
If you authorize us to work directly with your insurance company, we can expedite reconstruction services. Once authorization is granted, we build a comprehensive reconstruction plan that details every damaged element of your home, ensuring accuracy down to the square foot.
2. A Reconstruction Plan is Created
We leverage our extensive expertise in construction restoration services and insurance claims to document damages in a way that ordinary restoration companies or drying contractors cannot. Our goal is to minimize supplemental insurance requests while ensuring the restoration process remains timely and efficient.
Unlike general contractors unfamiliar with insurance claims, we create highly detailed plans that protect the insured. Insufficient documentation can lead to denied supplements, delaying project completion. Our precise planning ensures your insurance adjuster receives a clear, well-supported estimate.
With our experience in reconstruction services, we prepare a comprehensive construction plan often within 24-48 hours (up to 14 days for complex projects) – one of the fastest turnaround times in the industry.
The Buildbak Difference
We know and care about acclimation times, job phasing, and general conditions that impact your life and the rebuild. We know what makes one material better or worse than another.
We know and understand how insurance companies evaluate building materials and we make sure all parties are treating the rebuild process fairly and accurately.
We pay attention to details that others miss. Were your cabinets made of plywood or particle board? If so, what thickness? Do they have dovetail construction? What type of drawer and door hardware is needed?
In our line of work, no home or building is truly “off-the-shelf”. Even if some products in your home were available and in-stock, there are specific construction protocols and guidelines to be followed for the most professional, longest-lasting finish.
3. The Plan is Approved by Your Insurance
The completed construction plan is submitted to your insurance adjuster for review. We work closely with adjusters, explaining necessary repairs in a format they understand. This process may involve some back-and-forth discussions to clarify the scope of work and ensure approvals.
Insurance adjusters are not construction professionals, so we act as the bridge between construction restoration services and insurance requirements. Once approval is secured, we coordinate with you to begin repairs immediately.
4. Our Experts Begin Reconstruction!
Before construction begins, your Project Manager will ask you to sign and review our Long Form agreement with the detailed and finalized scope. We’ll discuss project timelines, material selections, and scheduling logistics to ensure a seamless process. Once the agreement is signed, we’ll schedule our crews to start work at your earliest convenience.
For small to medium restoration projects, we can typically begin construction within 3-5 days of insurance approval. Our team prioritizes efficiency while maintaining high standards of craftsmanship.
5. We Keep You in the Loop
As reconstruction progresses, we’ll adjust scheduling our crews based on material availability to prevent delays. Even if this results in additional costs to us, our priority is ensuring your restoration project remains on track.
For example, in a recent commercial restoration project, two floors required repairs. The lower level needed extensive electrical and mechanical work, while the upper level involved primarily cosmetic repairs. By completing the upper level first, we minimized business disruption while complex work continued below.
Customers Rave About Our Project Managers
Our building had a leak on the top floor of our brownstone, and within a couple of hours, the leak permeated throughout the entire building, affecting 4 different units. Ed Hamel himself arrived the next day to inspect the damage. He put us all at ease, offering us an incredibly detailed estimate within 48 hrs, and being open and honest about what could be repaired vs replaced. Ed Hamel is a true professional, and runs a fine tuned operation focused on transparency and relentless customer service. He was personable and easy to talk to, and he treated all unit owners with the utmost respect and understanding. His crew did a fantastic job restoring our units to their original condition, and they worked seamlessly with our insurance adjuster. I feel so strongly about this experience, that today I submitted my very first Yelp review!! Hamel comes highly recommended!!
6. Your Property is Restored!
Once the restoration project scope and final walkthrough are complete, we submit our final invoice, proof of deposit/installment payments, and photos to the insurance company.
On property damage claims, insurance companies generally hold a portion of the funds until the repairs are complete, and an invoice has been presented by the contractor (this is often referred to as “recoverable depreciation” or the “holdback”).
The insurance company releases this final portion of payment once they have confirmation that the repairs are complete, the deductible has been paid, and all funds released in the first installment have been paid. We present canceled checks as proof of payment receipts for this reason.
7. You Get Back to Normal Life
Our goal through the entire restoration process is to get you back to normal life as soon as possible. We pride ourselves on efficient and high-quality restoration services. Whether minor repairs or a full reconstruction project, BuildBak is here to restore your space and peace of mind.
