BuildBak Reviews

See What Our Happy Customers Have to Say IN OUR BUILDBAK REVIEWS

Because of our commitment to exceeding our customers expectations, our clients have shared dozens of success stories about our recent work in our BuildBak Reviews. 

Sereia C.

Boston, MA

I have not written a review in such a long time, but this company is definitely well deserving of a 5 star review, and any referrals I can possibly give. I was introduced to Matt through another company when my Cambridge condo had recent extensive water damage, causing somewhere between $40-50K in damages / repairs. I live in California now, and rent my condo out. Matt took all the stress off my plate. He was available right away, ALWAYS responsive in phone, text or email, and worked seamlessly with my insurance.

Due to the damages, I had to have flooring and sub flooring taken out and reinstalled, walls opened up, repaired, new cabinets, new paint throughout the condo, reinstall a granite countertop, a new backsplash, along with electric and plumbing work...he took care of either doing or coordinating it all. He went above and beyond, with nothing going unnoticed. He came across many obstacles along the way, but would call me once there was a solution to the problem, or after it was already taken care of. I can't recommend Matt enough for how much he has helped my sanity with my dealing with this from across the country. He has done an incredible job from start to finish.

Amanda L.

Boston, MA

I can't recommend BuildBak enough. I was referred to Matt to rebuild my bathroom from another company that I had used to dry it out due to it being flooded. Everything needed to be taken out - floors, walls, etc.

From start to finish Matt & his Project Manager John were professional, helpful, and understanding of my stresses and concerns. John was helpful with recommendations to help me decide on things such as tile, fixtures and a new tub. They went above and beyond, working late everyday & on Saturdays knowing I had to stay in a hotel while all of this was going on due to only having one bathroom. They ended up finishing ahead of schedule which was amazing. My bathroom looks incredible and I'm so grateful that I got referred to Buildbak. I've already referred a few people their way for future projects!

Emily F.

Wellesley Hills, MA

Dan and Buildbak were great to work with when we had water damage in our home. Dan was our project manager, he was incredibly responsive, explained the whole process to us and helped move our job forward quickly because we were actively selling our home. They did an excellent job with the restoration and everything looks better than new! I recommend BuildBak.

S P.

Lexington, MA

Cant say enough good things about this company. I recently suffered water damage in a unit I own in Boston. I am a Realtor and deal with contractors on a daily basis and I can honestly say
it is rare to find someone as responsive, thorough and reliable.
They worked quickly because I had a tenant who could not stay in the unit. They did an excellent job and even showed up on 4th of July weekend(with a smile) to put up a smoke detector.

They clearly have a business background because they are "reachable" and "responsive".

They come when they say they are coming, on time, and do a fabulous job.

Absolutely refreshing to deal with such professionals.

Kelly N.

San Diego, CA

By far the best contractors I've dealt with in Boston. Responded the next day to our request via their website and visited our place that weekend. Without being pushy or salesman-y, Matt helped us understand our options -- from paint type to fixing walls to painting moulding and door frames.

The next day, he emailed us with a super detailed invoice that we were at our liberty to add/subtract from. Matt is incredibly knowledgeable about his profession and it's clear he's passionate about painting and the quality of his company's work, which was very refreshing. His crew was equally friendly, efficient, and respectful of our belongings.

In terms of the project, we had 3 rooms done, one with 12 ft ceilings. They fixed countless dings and cracks and gave new life to our 100 yr old molding and ceiling medallion. It took them three days to complete, and it was a huge project as we opted to refinish the walls, paint the ceilings, spray the moulding, and paint all trim.

A few side notes:

  • They definitely cost more than college kids you pay to roll on some Home Depot paint, but you will definitely get more than your money's worth if/when you sell
  • On that point, they only use Benjamin Moore paint, so don't bother trying out colors from Home Depot!

Incredibly happy with their work. Worth every penny!

Mark S.

Boston, MA

Edward was very easy to communicate with, and his team did a fantastic job painting our place. There was one miscommunication about the scope of the project, and the next morning Edward had someone come back to complete. I'd highly recommend BuildBak to anyone looking in the greater Boston area!

Billy M.

Boston, MA

Matt and his team were excellent to work with from start to finish.

Matt came out on short notice to provide an assessment on the work that needed to be done and was very responsive throughout the entire process with the numerous questions and request that we had. He also would give us advanced notice if there were any delays in getting materials (this was out of their hands, of course) and when they were planning to come out.

His crew was very professional and courteous during all of their time spent at our home and ultimately did a fantastic job, in some cases going above and beyond our expectations. They walked us through all of the work that was being done and again went the extra mile to ensure we were satisfied.

I would highly recommend Matt and BuildBak to anyone needing simple painting work done or a complete renovation like we had!

Ralph C.

Summit, NJ

One of the best contractors I have worked with. I own multiple units in Boston and have had to have work done many times. I hired Matt after significant water damage occurred at one of my units. He was extremely responsive, handled my tenants things professionally and completed the job ahead of schedule. The workmanship of the walls that he put up, new hardwood floors he installed and painting were all top quality. Matt is now the contractor on the top of my list for future needs. Highly recommended.

Kyle N.

Boston, MA

Our house had some major water damage from a faulty contracting job. We got referred to BuildBak and we definitely made the right decision choosing them. They were professional and hardworking throughout the process. Matt, a co-owner of the business, was easily reachable and kept us up to speed the whole time. The team was very thorough, meticulous and stayed late multiple nights to get the job done. Our house came out beautiful in the end thanks to Matt and his team.

Lisa M.

Somerville, MA

We would be remiss if we did not tell you how great your project manager, Pablo, is.

Pablo got us an estimate right away, dealt with our insurance adjuster, brought in a crew to complete the bulk of the work this week, and arranged for the carpet installation, and the floor sanding and refinishing at a later date (as per our request). Not only did the crew Pablo brought in work quickly, they were professional, neat, and the quality of their work is excellent.

Pablo's efforts were especially appreciated, as our daughter (who is living with us) is getting married on 12/31/21. We have family from California staying with us for a week prior to the wedding, and we desperately needed the basement room where the damage was repaired.

Pablo was punctual and responded to our emails and questions immediately.

We would highly recommend BuildBak!

Kathy P.

San Francisco, CA

I highly recommend BuildBak for their prompt response, great consistent communication and excellent work! They were professional, respectful, and highly skilled. They removed my flooring, repaired the walls (including a messy cork wall!), arranged for all of my furniture to be packed, moved, stored, and brought back; they painted the ceilings, walls, doors, and trim throughout my condo and installed laminate flooring. They were done the entire job in just over a week (Thanksgiving week, no less), and did a nice job cleaning up once they were done. They went above and beyond to get the flooring I wanted and worked closely with the insurance company on the estimate. They were great!

Hannah E. W.

Chelsea, MA

Following water mitigation in our finished basement in South Boston, Daniel from BuildBak came to assess what needed to be done for repairs and he was BEYOND helpful. Daniel made the whole process of scheduling and answering our questions seamless, which was welcomed during such a stressful time. Daniel's crew came promptly to start repairs and were done in 2.5 days, I've never seen or heard people working so hard! We are beyond thrilled with the finished product, a job extremely well done. I wish I could leave 10 stars! Thank you BuildBak! You clearly know what you're doing!

Billy M.

Boston, MA

Matt and his team were excellent to work with from start to finish.

Matt came out on short notice to provide an assessment on the work that needed to be done and was very responsive throughout the entire process with the numerous questions and request that we had. He also would give us advanced notice if there were any delays in getting materials (this was out of their hands, of course) and when they were planning to come out.

His crew was very professional and courteous during all of their time spent at our home and ultimately did a fantastic job, in some cases going above and beyond our expectations. They walked us through all of the work that was being done and again went the extra mile to ensure we were satisfied.

I would highly recommend Matt and BuildBak to anyone needing simple painting work done or a complete renovation like we had!

T S.

Boston, MA

Edward Hamel and his contractors were incredible!! We had flooding and water damage in our finished basement from a septic pipe failure. Ed came within 24 hours of our phone call and he had our estimate to the insurance adjuster within one day! His numbers matched the insurance quote for the repairs as he used the same estimate software. Their team of contractors took out the soaked drywall and all layers of the flooring. They installed new drywall, new baseboards, brand new flooring and painted the entire space. The drywall work was very involved as there are a lot of angles and corners. They finished the Entire job within 4-1/2 days and we had a brand new basement within a week of when our septic flood occurred. We cannot thank Ed and his contractors enough for getting our life back to normal after such an unexpected occurrence.

Susan B.

Everett, MA

Solid company. I had a flood of steaming hot water in frigid January that completely ruined my living room and paint in the dining room. Ralph of BuildBak to the rescue. Ralph is professional, calm, reassuring and best of all he is an amazing communicator. Ralph worked with me every step of the way; clearly communicating and scheduling each team to turn my damaged house back into my home. I highly recommend BuildBak with their team of clean, considerate, meticulous and talented professionals. BIG thank you to Ralph. I couldn't have done it without you.

Jhelen W.

Arlington, MA

I've never posted a review on yelp, but my experience with BuildBak has inspired me to do so!

We recently had a chimney/smoke incident and had to get our entire upstairs painted. It was a traumatic event, and we just went with the painters recommended us by the servpro cleanup crew. We would typically do a lot of research, but since BuildBak was someone they trusted and we wanted to get started right aways, we went for it.

I can be picky and I have to say BuildBak overdelivered. With painters/contractors, you never know what you're going to get, but Mark was 100% reliable, personable and kind. The job was done early, and they did an AMAZING job. My husband used to be a professional painter, and he was extremely happy with the job as well.

We will definitely hire them again!

Lynn M.

Boston, MA

I used Matt Hamel from BuildBak. He did an outstanding job on our kitchen remodel. He tiled and painting our ten room house in south Boston.

Ben C.

Revere, MA

I run a restoration company for water and fire damage as well as mold remediation. We do not do the rebuild work and have for over 4 years looked to partner with a reputable company that we can be confident in recommending to our clients. We have found it in BuildBak. 


Matt really goes above and beyond and the feedback from our clients has been nothing less than spectacular. Custom handles on recessed hutches, Specialty lighting for commercial properties. No matter what we have thrown at him he has been able to come through and really shine for our clients. Thank you and look forward to the continued partnership.

Rose Ellen M.

Boston, MA

Matt Hamel runs his business with expertise and high ethical standards. He puts his clients and their needs first and will always give an honest assessment of the job. His pricing is fair and his work and work ethic are of the highest caliber. I do not hesitate to recommend and refer him and his company!

Josh S.

Boston, MA

BuildBak is an easy 5-star review. When I work with BuildBak I always ask for Matt to be my project manager. He does excellent work and always stays on bid. They use technology to make the bid process accurate and quick and do fantastic work delivering on time results.

Highly recommend!

Laura G.

Auburndale, MA

We highly recommend BuildBak. Our house looked 100% new after they did reconstruction work in 6 rooms (replacing or repairing walls and painting in all rooms). They were incredibly easy to work with - friendly, punctual, neat, accommodating, flexible.

They made an extra effort to keep our house livable, moving furniture back at the end of each day. They went above and beyond to get the work done on time and even helped us out with some small house issues that were outside the scope of our work. They also negotiated with insurance directly, which was amazing! They made sure we were 100% satisfied with the work, down to the last detail.

We love BuildBak and would definitely use them again!

Maged E.

Boston, MA

I will be a walking advertisement for these folks. Why? simply because I had never felt so good dealing with people in the construction business like I did with Matt and his crew.

Exceeded exceptions? way beyond that!! talk about going above and beyond, Prices was very acceptable, although I tried to talk them down in price, but he clearly stated that they do a precise estimate, and when I saw how Matt did it, I understood what that meant. It is not what others will do, where they just through a price at you.

The estimate is done in a scientific way, applying a clear equation based on the status of your walls, and the size.

Now the work itself, so much to say about this. Matt had done the walk through himself, and he picked up areas that I didn't see, where he had his crew come back one more time to do.

Matt, had bought us a door stopper and installed it, so we don't get the hole in the wall one more time. Talking about the scoop of the work!! this was not in!!

Anybody in business should learn from Matt in particular on how to do service.

Glad to say I found our painting company for LIFE.

Corinne F.

Cambridge, MA

Matt and his team repainted our entire house in North Cambridge, including resurfacing our textured "popcorn" ceilings-a huge job! They also installed new hardwoods on the second floor and refinished the floors throughout. Not only does the entire house look like new, but Matt was always available via text, email or phone (a very unusual thing for a contractor!) and finished everything ahead of schedule. We were very impressed and would use their company again in a heartbeat.

J C.

Boston, MA

We had a fantastic experience with Matt and his team from BuildBak. We asked him to stop by on a Saturday morning to scope out the job in advance of closing on the property. Matt was on time, which was very much appreciated when our access to the place was going to be very limited that day. He did a quick walk-through with us and agreed to provide an estimate later that evening. We had just expected a short summary and a bottom-line number; however, we got much more than that. The job was detailed to the square foot and broker out by labor costs and materials, so we knew exactly where the costs were allocated. Being fairly green in this process, it was very much appreciated.

We subsequently worked on the timing of the job, which was somewhat difficult to schedule due to our work commitments. Matt was patient with us, and even held the time we were hoping to have the job done for a couple extra days so that we could sort things out. This is in contrast with another company that came highly recommended to us that would tell as time was good one minute and then not the next. I understand that the service is (and should be) first come, first served; but getting more than a couple hours to respond to an email sent at night shouldn't be too much of an ask.

Once we contracted with Matt, he came over and reviewed the job and the colors we selected - making sure we were not our own worst enemy with our choices. The job was quite extensive, and Matt's team worked both nights and weekends to keep on schedule. We didn't ask for this, they volunteered since we had not moved in yet. During the job, we even added a couple of rooms, which Matt and the team agreed to take on and even keep on schedule. These additions, as well as some recommendations (clear coat for ceiling medallions and changing the color of the molding) amounted to a sizable undertaking - one we are glad we hired BuildBak to do!

Now, all of this is meaningless if the two most important factors - quality of work and cost - were not up to par. While this was my first experience with hiring painters, my wife has done it before. She stated that the quality of BuildBak's work was unquestionably better than her past experiences, citing the fact that they sanded down parts to make sure darker areas didn't show through paint. Additionally, given the size of the job, the cost seemed reasonable to both of us.

All in all, we thought BuildBak did a great job. We thank Matt for his flexibility and willingness to work with us throughout the project, and the team for fantastic execution of the actual painting.

Colin D.

Boston, MA

Have used BuildBak twice for painting and repairs when we had water damage to our condo and got their proposal on another job we didn't end up doing. They are always very professional, will give you a very detailed estimate, communicate well, and do a great job. My sense is they may be a bit pricier than others, but I think you get what you pay for, they are a cut above your typical painter. Call them first!

Keerthi S.

Newtonville, MA

We hired BuildBak to paint our new home this summer. Timing was very important for us, because we had a few days in our old home after we closed on the new one, and we wanted most of the painting to be done during this period, before we moved in. To complicate matters the seller refused to let us come in to the new place with Nate prior to closing, so he was unable to do a walk through to provide estimates.

In the end, Nate reviewed our floor plans and actually gave us pretty accurate estimates based on them. Only very minor adjustments made after he had a chance to look at the rooms in person - which he did hours after we closed. Painting started literally two days after, and his crew was extremely swift, hardworking and professional. They made sure they completed all the critical rooms first, and even though they had a few days of work after we moved in, they made sure they left the place spotless at the end of the day - papering all surfaces and being extremely mindful of our child and dog too.

Our home looks beautiful! Thank you!

Lisa Morris

Positive: Professionalism, Quality, Responsiveness, Value

We would be remiss if we did not tell review how great BuildBak’s project manager, Pablo Murillo, is.

After a washing machine overflow caused extensive damage to our first floor and finished basement, Pablo took charge immediately. Pablo got us an estimate right away, dealt with our insurance adjuster, brought in a crew to complete the bulk of the work before Christmas, and arranged for the carpet installation, and the floor sanding at a later date (as per our request). Not only did the crew Pablo brought in work quickly, they were professional, neat, and the quality of their work was excellent.

Pablo’s efforts were especially appreciated, as our daughter (who lives with us) was getting married on New Year’s Eve. We had family from California staying with us for the week prior to the wedding, and we desperately needed the basement room where the damage was repaired.

Pablo was punctual and responded to our emails and questions immediately. We would highly recommend BuildBak; their construction crews, office staff and ownership turned a terrible experience into such a positive one. They were a pleasure to work with, and I have already recommended them to a family member and a friend.

Linda Birkhaeuser

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Edward Hamel and his contractors were incredible!! We had flooding and water damage in our finished basement from a septic pipe failure. Ed came within 24 hours of our phone call and he had our estimate to the insurance adjuster within one day! His numbers matched the insurance quote for the repairs as he used the same estimate software. Their team of contractors took out the soaked drywall and all layers of the flooring. They installed new drywall, new baseboards, brand new flooring and painted the entire space. The drywall work was very involved as there are a lot of angles and corners. They finished the Entire job within 4-1/2 days and we had a brand new basement within a week of when our septic flood occurred. We cannot thank Ed and his contractors enough for getting our life back to normal after such an unexpected occurrence.

Nancy W.

Braintree, MA

If I could give a hundred thousand stars for Paul at BuildBak, that wouldn't be enough to mark the appreciation, respect and gratitude for the miracles he and his crews accomplished after the horrible flood in our building (due to a pipe that burst on the fourth floor... the fire department arrived but were unable to locate the shut-off valve and so the water continued to pour into many of the condo units here for some time).

Needless to say, it was a horrifying and miserable event and without kitchens or electricity and with all the water damage, most of the residents had to be moved to a hotel for more than three months. Every one of the crews who came in to do the repair work were top notch. They were efficient, experienced and respectful. We marveled at how many hours they worked here each day- taking only a short lunch break and never "shooting the breeze" or wasting work time.

They attended to even the smallest detail with thought and precision. Paul himself was AMAZING. I can't even count the times I texted him -it was definitely in the hundreds and maybe even into the thousands?! - and he responded within minutes every single time. He certainly became more than the Project Manager at BuildBak, but a therapist for those of us who had been traumatized by what had happened. He was always calm and totally reassuring throughout the entire ordeal. He came through on his promises and was diplomatic and caring. He was empathetic - he KNEW how difficult it was for all of us to lose many of our belongings and our residences especially during the cold winter months.

I am a home birth midwife - my work is intense, full of responsibility and unpredictability - but, as I told Paul, I would NEVER want to do what he does - it makes my work look like petting bunnies.

When all the floors and ceilings and walls were gone, when there were no lights or walls and the place was filled with dust and debris, I could not imagine how in the world this would be returned to normal. My condo looks absolutely PERFECT from stem to stern. Brand new. Paul and his team delivered, big time. I don't even have the words to thank him and the MANY workers who were here over the past weeks but, here I am, doing my best to do so. Paul and his outstanding workers midwifed all of us through our difficult and strenuous renovations and I will be eternally thankful.

Gigi Y.

New Bedford, MA

One month into moving into a new place, the worst happened. The water line off the fridge fell off and caused leak that damaged our second floor kitchen and first floor bedroom and garage. I was recommended Buildbak from the company that helped dry out our place and Matt and the company have been the bright spot in the entire process.

I am truly grateful for his knowledge through this process as well as keeping me informed along the way. Not only that, the work they did on the many spots in our home was flawless. We had to replace a good portion of walls and ceilings on the first floor and you couldn't even tell something happened.

The crew didn't stop with just the repairs, they touched up the all the paint in the damaged areas including all the garage, bedroom and closet, bathroom, which was way more than I expected. AND they finished a day early! The house looks better than when we moved in, and that is because of Matt and his wonderful team.

Thank you BuildBak!

Alex F.

Boston, MA

In April, my apartment was completely destroyed by water damage due to a bad roofing job. Servpro had to come in and strip the place down to the studs. Matt Hamel and his crew came storming in the day after Servpro left and rebuilt this place BETTER than it was before. Matt was always clear and transparent about costs, add-ons, schedule, and everything. He was understanding when the insurance company gave me issues and was very professional.

BuildBak was the only pleasant part of the whole water damage repair process. They were quick, professional, responsive, available, and the apartment is breath-taking beyond words. The rebuilt all the drywall on the walls and ceilings, re-did the floors, and re-painted the entire apartment.

If you want a professional job done correctly, call BuildBak. I have dealt with a lot of contractors for a variety of problems, he was far and away the best.

Tara W.

Stuart, FL

I can highly recommend BuildBak. The estimate was very detailed (digitally measured), the work started as scheduled, and the paint job was excellent. In addition to painting some larger rooms, we had many smaller, detail oriented things that needed to be patched and painted, and the team did the work to perfection.

They worked hard and really hustled to get the work done. Customer service and responsiveness is of paramount importance to Matt and his team. When installers subsequently damaged one of our walls installing a washing machine, Matt was incredibly responsive and sent one of the painters back to repair the damaged wall. Having worked with a number of other painters, I can say that this is the best repair and painting value in Boston.

Leah G.

Boston, MA

Matt and his team did a great job painting our new condo. Matt provided a thorough and precise estimate. He personally inspected the work and the whole job was done on time and budget. Really nicely finished and we recommended him to our parents when they bought their new place as well.

Bev H.

Needham, MA

I was initially dealing with another Company, ATI, that was recommended to me by my Insurance company. However, it was very non-responsive so I started looking elsewhere. We needed repair work done for walls, window moldings, baseboard due to damages from last winter's ice dam and burst pipe. Additionally, we also need to repair water stains in texture ceiling of family room.

Ed's crew did a great job and finished in a day. They were gone by the time I came home from work. I saw some minor issues (i.e. some spots needed more paint, slight crack on wall still visible) in the daylight the next day and brought them to Ed's attention. He had his crew back the following week to fix them. Ed is organized , a good communicator, and follows up with the customer. These traits are very rare in this business and we are lucky to have found BuildBak for our repairs.

Sam P.

Brighton, MA

Buildbak just recently painted the office at my work. They were really great from start to finish. They came out and gave a very thorough estimate compared to the other painters we got bids from. Measuring all of our rooms they were able to give us a detailed plan of what they would be doing.

They were also able to work with our tight time frame due to your fiscal year closing. When they came, they were quick and professional. They encountered a stumbling block when painting the trim. Explaining the problem they were able to reconfigure what they needed to do and work within our needs as an organization to get the project done on time.

I'd fully recommend them to anyone else who needs high quality interior painting done!

Aaron R.

Boston, MA

BuildBak helped finish a remodel and paint project in my South End condo kitchen. I worked with Matt Hamel. He was prompt and professional. The work done was excellent. His crew was on time and kept their work area clean. I am very pleased with the result and would certainly use BuildBak again.

Tony J.

Boston, MA

These guys were great right from the start. I live in an old home and was concerned about painting over oil with latex etc. I was unsure what was underneath either way as the house is 90 years old and I have only been in it for 10. Nate seemed to know everything a person could know with regards to paint and how and when it should be applied. His crew was very professional and always left the worksite clean. They were fast too. The pricing was a little higher than some of the other quotes I received but by the end of the job you could see why. Highly recommend these guys.

Howard L.

Newton, MA

After experiencing the chaos of storm damage to our walls and floors, dealing with Ed Hamel and his crew from BuildBak was like reaching an oasis after struggling through the desert. Ed and all of the craftsmen we worked with were responsible, sensitive t to our needs, and highly skilled. They returned call and kept appointments promptly. They have very high standards for the quality of their work. They tried to be as flexible as possible in adjusting to our schedule. In addition to being skilled and professional, Ed and his crew are kind, caring people. Seems contradictory that the process of repairing storm damage could have had so many positive elements. Many thanks Ed and crew.

Albert C.

Boston, MA

Our building had a leak on the top floor of our brownstone, and within a couple of hours, the leak permeated throughout the entire building, affecting 4 different units within our Association.


Ed Hamel himself arrived the next day to inspect the damage, and he put us all at ease, offering us an incredibly detailed estimate within 48 hrs, and being open and honest about what could be repaired vs replaced. Ed Hamel is a true professional, and runs a fine tuned operation focused on transparency and relentless customer service.


He was personable and easy to talk to, and he treated all unit owners with the utmost respect and understanding. His crew did a fantastic job restoring our units to their original condition, and they worked seamlessly with our insurance adjuster. I feel so strongly about this experience, that today I submitted my very first Yelp review!! BuildBak comes highly recommended!!

Sean B.

Boston, MA

Our condo flooded on the 4th of July causing extensive damage. I connected with BuildBak who came out to replace the hardwood floors and kitchen island. The team from BuildBak did incredible work in a timeframe that most people told me wouldn't be possible. BuildBak was incredibly responsive and transparent during the process and really went above and beyond. Very stressful being displaced due to flooding but Hamel made the entire experience a lot easier. 10/10 would recommend!!

Sam P.

Brighton, MA

BuildBak just recently painted the office at my work. They were really great from start to finish. They came out and gave a very thorough estimate compared to the other painters we got bids from. Measuring all of our rooms they were able to give us a detailed plan of what they would be doing.

They were also able to work with our tight time frame due to your fiscal year closing. When they came, they were quick and professional. They encountered a stumbling block when painting the trim. Explaining the problem they were able to reconfigure what they needed to do and work within our needs as an organization to get the project done on time.

I'd fully recommend them to anyone else who needs high quality interior painting done!

Kathleen M.

Brockton, MA

I was so pleased with my experience with BuildBak. We had a leaky pipe that did extensive damage to the ceiling. I was referred to BuildBak and was grateful for the professionalism and speed. Daniel communicated often to walk me through the process from start to finish. His responsiveness took the stress out of an unpleasant situation. I highly recommend them.

Suzanne J.

Boston, MA

Hire BuildBak--you won't regret it! They recently patched and painted the common areas of an entire brownstone in two days! Not only is Buildbak fast and reasonably priced the quality of their work is excellent. The crew was outstanding--professional, quiet and clean! I highly recommend Ed and his crew!

Leah A.

Boston, MA

I highly recommend working with BuildBak. The quality was exactly what I was looking for in my 1 bedroom condo in downtown Boston.

Ed was absolutely the best contractor I've seen. He was detail-oriented and great with communication throughout the entire project. I wish every contractor could work with those processes!

Similar to some other reviews, yes you'd pay a little more for BuildBak than a lower or mid-tier service - But it was worth it for their reliability and high-quality work. Thank you again Ed and team!

Scott R.

Quincy, MA

BuildBak is incredibly professional and amazing at what they do! Their estimates are so detailed that you know exactly what work will be done and how much it will cost. Matt and his crew go above and beyond what is expected and provide excellent customer service, highly recommended!

M V.

Providence, RI

We experienced a leaking water heater in our condo. BuildBak was recommended to do the repair work. From the start of the experience to the finish Ed and his team were exceptional. They were able to send a crew quickly. The work was excellent. The workers were respectful of the property(no mess). The price was fair. They were very accommodating to our schedules. I highly recommend BuildBak.

Ryan O.

Boston, MA

Matt and his team really are fantastic painters and true professionals: they recently painted my entire apartment and did such an amazing job I'm still in awe! The project was done on time and on budget. I would recommend BuildBak to family!

David F.

Boston, MA

Fair price, excellent response times, and they did a fantastic job on my full condo paint job. I can't thank these guys enough for being so professional and quick!

Collin B.

Boston, MA

I am a Realtor in Boston and referred Matt to a handful of my clients. This company is unique because they can repair water damage. They also specialize in painting Boston condos and townhomes. Do you want high quality work? Call them today for an estimate.

Michael G.

Brighton, MA

Very happy with BuildBak. We live in a loft with 20-foot ceilings so it's unusual space to paint, but they were more than up to the task. The quote was reasonable and they finished ahead of schedule. Plus they're very neat, and do not nickle and dime you for small added details that tend to pop up in this line of work. We highly recommend BuildBak.

Matt M.

Newbury, MA

I've never seen a painter or anyone in the trades supply such a detailed estimate for work...and he stands by it 100%! When does that happen? His crew is neat and does fantastic work...top notch! They also do restorative work after water damage...looks like it never happened!

Nitai G.

Newton, MA

BuildBak are the best in the Biz! I have been working with them on 2 projects and they are really on top of their game. their estimates are spot on and their work quality is superb! I highly recommend them.

Yvonne S.

Oxford, NJ

Matt Hamel is the best painting contractor on the planet! Professional, attention to detail like I have never seen. From the very first phone call to the digital measurements of the areas to be painted & repaired emailed to me within 24 hours and the work was completed so fast and precise, I am still amazed. My apartment looks brand new like never before. I am looking forward to hire them on my next project.

Ann C.

Somerville, MA

BuildBak is the most prompt and professional contractor I've encountered. Matt came out to write up a proposal for work in my office and emailed it back to us on the same day. The proposal was the most detailed compared to the others we had received, with a detailed breakdown by room and line item (baseboards, doors, walls, ceiling and other trim were all itemized)!!

We received a contract with specified start date and completion timeframe and the project was started and completed on time as promised. The crew was extremely professional, courteous and productive. They are a very hard working group and the quality of work is pretty incredible. Very happy with this experience!

Joyce King

Positive: Professionalism, Quality, Responsiveness

I used BuildBak for severe water damage in my basement playroom, kitchenette, and bathroom. The BuildBak professional managing the reconstruction, Pablo, was knowledgeable and kept in frequent communication with me. He understood that for me as the homeowner, this was a large undertaking. He remained calm and gave me the time I required as he guided me through making my selections, helping my understand the quotes, how the contractors would work and their schedules. I felt well taken care of and the completed work was all quality.

Damien Christian

Positive: Professionalism, Quality, Responsiveness

BuildBak did a high-quality reconstruction of my bathroom following substantial water damage. The damage occurred in a one-bedroom apartment, and since the bathroom needed to be demolished, I was displaced from the property. The team was quick to get to work as soon as the proposal was approved by my insurance company. Matt and Michael were good communicators and very responsive. They did what they said they were going to do and within the proposed timeline. I also got the sense that they recognized that being displaced from my home was causing me distress, and I got the impression that they approach the work with some urgency. I felt that Matt and Michael treated me well, which was appreciated and which was a very different experience from my difficult dealings with the insurance company. I am very pleased with the outcome of the reconstruction. The bathroom looks great, and I would recommend BuildBak.

JE L.

Boston, MA

BuildBak did a wonderful job on my somewhat tricky cabinet painting project in Beacon Hill (it was a huge plus that they were willing to do a small job in the city as many painters would not). Matt was always communicative and prompt and his quote was very detailed. There were some job-specific challenges that came up along the way, but Matt and his crew handled them well and made sure everything was done right in the end without too much delay. The crew always cleaned up after themselves and was very professional. I was very pleased with the final result!

Huma Gupta

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

BuildBak is a joy to work with. After having my apartment destroyed due to a flood of grade 3 dirty water, I dealt with a number of corrupt insurance adjusters and a water remediation company (ServiceMaster Elite - never use them!). It was a nightmare, until one day, someone referred me to BuildBak to finish the remodeling and restoration work in my apartment.

Not only did they complete the work ahead of schedule, they were extremely transparent about pricing, did not try to overcharge us, and were very respectful and responsive. Even though I've managed multiple renovation projects, contractors often are very condescending to me because I'm a woman and constantly ask to speak to my husband. However, Daniel Hamel was extremely courteous, never condescended to me, and worked closely with me to get me back into my apartment as soon as possible. While I hope I never experience water damage again, I know that there is only one company I would ever call in the future.

Eric Austrew

Positive: Professionalism, Quality, Responsiveness

We used BuildBak twice in the past year for restoration services, and they were prompt, professional, and did high quality work both times. Highly recommend!

Melissa T.

Lexington, MA

BuildBak is an extremely professional and top notch painting company.

Matt Hamel and his team made a great impression on us from the initial walk through to the end of each job. The quotes they provided us were most thorough, reasonable, and accurate quotes we received. They were able to accommodate our schedule and finish the work around our babies due date.

Matt checked in on progress of the job daily, and was very easy to communicate with. The crew was always courteous and efficient. They helped out with all our extra requests and came back to touch up after finishing. We had them back for a second interior job and received exactly the same 5 star service.

I highly recommend their work and will have them back to finish the rest of our house!

Howard Levy

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

We called BuildBak to help us with damage resulting from a rainstorm. As much as our lives were disrupted by this damage, our working with Ed Hamel and his crew went as smoothly and efficiently as possible. I'm not used to writing reviews, but I see this as a small acknowledgment of the very fine experience we had. Ed and his team were very responsible and sensitive to our needs. They returned calls and kept appointments promptly. They were very flexible in trying to do their work around our schedule. Their work was of very high quality. Ed and his team are patient, caring people who take pride in their craftsmanship and in their helping their customers. Many thanks, Ed

soKi ahn

Positive: Professionalism, Quality, Responsiveness

Jose made the whole process so easy and comfortable. He was always there to respond to all questions. The whole team worked seamlessly and professionally on a timely manner. I’m absolutely happy with the results. It was an wonderful experience to work with BuildBak. Thank you!

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